Opening Hours The surgery is open from 7:30am to 5pm weekdays and 8:30am to 11:30am on most Saturday mornings. The surgery is closed on Sundays and Public Holidays
Home and other visits
Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery. If you feel you need a home visit please contact surgery staff to discuss the issue.
Emergencies Emergencies should be directed to the ambulance on 000
After Hours For after hours care that is not an emergency we have an agreement with Cairns Dial-a-Doctor. Their contact phone number is 1300 030 030. The Cairns Dial-a-Doctor is a bulk billed service for holders of a Medicare card (charges will apply for tourists and others not covered by Medicare). See their website for more information.
Following their visit to you, Cairns Dial-a-Doctor will forward a copy of the consolation notes to the relevant practice. Please ensure you make contact with our Practice if the Dial-a-Doctor recommended followup by your usual GP.
Appointments Appointments can be made by phoning the surgery on 4038 2777. Every effort will be made to accommodate your preferred time and GP.
Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away.
A standard consultation is design to accommodate a single or uncomplicated matter. Longer consultation times are available, so please let our receptionists know if you require some extra time.
If you or a family member, require and interpreter service, we can organise this for you.
Billing Arrangements Fees are payable at the time of consultation by cash, cheque (by arrangement), Mastercard, Visa or EFTPOS. Our fees and charges are displayed at the surgery for the more common items. If you have any difficulties in paying our fees, please feel to discuss it with us.
Each of the GPs within our practice are at liberty to set their own policies as far as bulk billing is concerned. All our GPs will bulk bill children under 12 years of age (on their second and subsequent visit as well as aged pensioners over 75 yrs. Some of our GPs may also bulk bill Health Care Card holders. More information on billing policies for each GP is available from reception staff.
Telephone Access GPs in our practice may be contacted by phone during normal surgery hours. If the GP is with a patient, a message will be taken and the reception staff will advise when it is likely that the GP will return your call. Your call will always be put through to the GP in an emergency.
Complaints We hope there are few complaints however if you have any concerns we would like to hear about it. Please feel free to talk to your doctor the practice manager or receptionist about the issue. You may prefer to write to us or use our suggestion box. Be assured that we take your concerns seriously and shall do our best to address any concerns you may have.
If you feel you complaint has not been resolved satisfactorily you can contact the the formal complaints body for Queensland
Reminder System Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering preventative health services appropriate to your care. If you do not wish to be part o this system please let your doctor or reception know.
In addition our practice provides email or SMS reminders of upcoming appointments approximately 1 day prior to the appointment. Please advise reception if you do not wish to receive these reminders.